Many times, our Listening process is interlinked with what we may receive as a benefit from a conversation. This makes listening a transactional process. Our mind starts processing the ‘Give’ and ‘Take’ aspects that listening takes the form of an ‘Exchange’.
Being a good listener translates into good relationships which in turn has a positive effect on one’s personality.
The Five Essentials of Listening
Communication is incomplete without listening. The art of Listening is a combination of the following the below five basic essentials.
Attention: Listening involves ensuring the speaker knows you have paid attention. It acts as a mode of encouragement to share their thoughts as well as an indicator that reassures that their message is being heard.
Acknowledgement: A good listener acknowledges, takes notes and summarizes. Acknowledgement is form of respect to the speaker and letting them know that their message is being listened to.
Avoiding Interruptions: Listening entails allowing the other person to speak without interrupting. When we interrupt, we not only create an instant abruption to their flow of thoughts but also create an opportunity for friction in our relationships.
Probing: Probing helps bring out more details. Probing also indicates that we are listening and are interested to understand more from the other person. The other person may feel motivated to share their thoughts when we express an eagerness to understand them.
Involvement: By prompting the speaker to share their thoughts, we provide an opportunity to indulge in conversations. We, thus create an inclusive environment that makes the speaker comfortable.
Listening is thus an embodiment of assimilating the message and responding. It is significant that we let the speaker know that we are making an attempt to understand them.